How GrandCaster collects, uses and protects personal information

1. Introduction

H L A GENERAL TRADING LLC, trading through GrandCaster (“GrandCaster”, “we”, “us” or “our”), respects your privacy. This Privacy Policy explains how we handle personal information when you visit grandcaster.com, submit an enquiry, request a quotation or communicate with us.

2. Information We May Collect

  • Contact details, including your name, company name, email address, telephone number and delivery address.
  • Enquiry and quotation information, including product specifications, quantities, intended use and correspondence.
  • Order and transaction records, including quotations, invoices, payment status and delivery information. We do not currently process direct online checkout payments through the website.
  • Technical information, such as IP address, device and browser information, pages visited, referral source and cookie identifiers.
  • Any other information you voluntarily provide to us.

3. How We Use Information

  • Respond to enquiries and prepare quotations.
  • Process, manufacture, supply and deliver products.
  • Provide customer service and handle returns, refunds or complaints.
  • Operate, secure and improve our website and services.
  • Send marketing communications where permitted; you may opt out at any time.
  • Comply with legal, accounting, tax and regulatory obligations and protect our lawful interests.

4. Sharing of Information

We may share information only where reasonably necessary with service providers such as delivery companies, IT and website providers, analytics or advertising partners, professional advisers, payment or banking providers, and public authorities where required by law. We do not sell personal information.

5. International Processing

Some technology or service providers may process information outside the UAE. Where this occurs, we take reasonable steps to use appropriate contractual, technical and organisational protections.

6. Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, tax, warranty and dispute-resolution requirements. We use reasonable administrative, technical and physical safeguards, but no internet transmission or storage method is completely secure.

7. Your Choices and Rights

Subject to applicable UAE law, you may ask to access, correct, update or delete your personal information, object to or restrict certain processing, or withdraw consent where processing is based on consent. Contact us using the details below. We may need to verify your identity before responding.

8. Third-Party Links and Children

Our website may link to third-party websites. Their privacy practices are their own responsibility. Our website and products are intended for business and adult users and are not directed to children.

9. Updates and Contact

We may update this policy from time to time by publishing a revised version on the website and changing the effective date. Privacy questions or requests may be sent to grandcasterdubai@gmail.com or +971 52 255 0136.